Order Information

• Our Guarantee

We are a licensed nursery so we are inspected by the WA Dept. of Ag. during bloom and at beginning of shipping season which allows us to send to all of the 48 continuous states.  As far as other locations, feel free to ask and I can check.

When we start digging, we'll go in order of the orders received.  We plan to dig July into September.  We dig the biggest of the ones available; however, the size varies between rhizomes.  All rhizomes are trimmed, cleaned, bleached. and labeled.   If there are any problems with your order, please contact us upon receipt of your order. We recommend planting the received rhizomes between July and October depending on your climate. If you live in an early winter climate, we recommend you plant as soon as possible so the rhizomes can get established before the first frost. If you live in a harsh summer climate with mild winters, we recommend you wait until September or October. 

• Shipping 

Our shipping season is July and August. Rhizomes are not sealed in packaging until the day of shipping. Shipping normally takes 3-5 business days. 
 

• Substitutes and Refunds

We will never substitute any rhizomes in your order without your permission. Irises are on a first-come, first-serve basis. If for any reason, you need to cancel your order, it may be done up until the shipping process has begun. There will be a 5% fee on all cancelled orders due to unrecoverable expenses.  We are not responsible for loss due to winter, soil conditions, or any other condition out of our control.  

• Bonuses

We see bonuses as a thank you to all of our customers. We deeply appreciate each customer and order and send bonuses with orders as a sign of gratitude. Bonuses are added based on the order value. We do our best to inspect each invoice and pick bonuses that we think each customer would appreciate.